Thank you for shopping at withlovegretel.net. We take great care in crafting our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. Shipping Duration
We aim to deliver your order within 5–10 working days from the date of dispatch. Delivery times may vary depending on your location and external factors such as courier service availability.
2. Returns
We accept returns within 14 days of the delivery date. To be eligible for a return:
• Your item must be unused and in the same condition that you received it.
• It must also be in the original packaging.
• Proof of purchase (receipt or order number) is required.
Non-returnable items include:
• Custom or personalized orders
• Gift cards
To start a return, please contact us at [email protected] with your order number and reason for return.
3. Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
• Shipping costs are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] with photos of the issue.
5. Shipping Returns
To return your product, please mail it to:
SQUARE- Plot No 468, Phase III, Udyog Vihar,
Sector 20, Gurugram, Haryana 122016
You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance.
6. Late or Missing Refunds
If you haven’t received a refund yet:
• First, check your bank account again.
• Then contact your credit card company or payment provider.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected]
7. Contact Us
If you have any questions about our Refund and Return Policy, please reach out:
Email: [email protected]